PGS Goldbuyers Online Privacy Notice

PGS Goldbuyers respects your privacy. This notice sets forth the information privacy practices of this web site only. We may change this policy from time to time, and we will post those changes on this page. Please check back periodically.

Information We Collect Through This Web Site

We do not attempt to collect personally identifying information from visitors to our web site without their consent. When you visit our web site, our web servers automatically record certain information and retain it in the web servers’ logs. This information may include your IP address, domain name, browser type, date and time of the visit and similar information. This information does not personally identify the visitor.

We do not knowingly collect personally identifiable information from children under the age of 13. If such information is inadvertently or unknowingly collected, it is our policy to destroy or delete it upon discovery.

If you send us an e-mail message through a contact link found on this site, we may use your e-mail address to reply to you.

Nonpublic Personal Information

“Nonpublic personal information” is information we receive from a consumer, or collect in connection with providing a financial product or service to a consumer. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. We collect nonpublic personal information about consumers from the following sources:

Confidentiality and Security of Information

We restrict access to your nonpublic personal information to those employees and service providers who have a business need to know that information to provide products and services to you. Our employees are bound by a code of conduct and ethics, and are educated on the importance of confidentiality and customer privacy. We maintain, and we require our service providers to agree to maintain, physical, electronic and procedural safeguards that comply with federal standards to protect your nonpublic personal information.

Links to Other Sites

This site contains links to other sites. We are not responsible for the information privacy or security practices of those sites, nor for their content. We cannot guarantee that these third party sites do not use cookies. We urge you to review the privacy and security policies of each site you visit through the use of those links.

Shipping:

A Signature Delivery required for all orders $ 100 or more single or in total.

In effort to pass along savings to our customers, we offer a Combined Shipping Discount. We do not combine shipping into one package and then charge the one package rate.   All items will be shipped safely and in the most cost effective manner and a portion of any savings may be passed on to the customer.   If making multiple purchases, please inform us PRIOR to making any payments so that any discounts can be applied to your invoice.

Per our eBay agreement, we will ship all paid items within 24 hours.  Once an item is paid, it is no longer eligible for Combined Shipping.

Our system will automatically combine shipping if you purchase multiple items as long as the multiple purchases are completed before the first invoice is generated and before the first item is shipped.   Invoice Generation and Shipping is normally done as soon as possible, so to be sure to receive combined shipping, please contact us immediately after purchasing your first item and let us know not to ship it until you are done purchasing.

All Store Pickup’s must be arranged in advanced.   Please call our main office if you wish to save the shipping charges and pick up your item in our Palatine, Illinois store.

Returns:

To start a return you must message us in the eBay system.  Refunds will be given once items are received back in original packing and condition.   Buyer will pay for return shipping and there may be a restocking fee, as per the listing.

There are NO RETURNS on any items that are sold as Bullion and/or items containing any precious metals or currencies.   If you are unsure if an item is subject to this NO RETURN policy, please contact us. Additionally the buyer will be Directly Responsible for a 20% RESTOCKING FEE on these types of returns.

If the Listing shows NO RETURNS, then the items cannot be returned.

Please be aware that we require a phone number for all purchases. This is to help us to resolve issues in a more efficient manner.

Contacting Us

If you have any questions or concerns about this notice or the privacy of your nonpublic personal information generally, please contact us at (847) 348-6447.