To start a return you must message us in the eBay system. Refunds will be given once items are received back in original packing and condition. Buyer will pay for return shipping and there may be a restocking fee, as per the listing. There are NO RETURNS on any items that are sold as Bullion and/or items containing any precious metals or currencies. If you are unsure if an item is subject to this NO RETURN policy, please contact us. Additionally the buyer will be Directly Responsible for a 20% RESTOCKING FEE on these types of returns. If the Listing shows NO RETURNS, then the items cannot be returned. Please be aware that we require a phone number for all purchases. This is to help us to resolve issues in a more efficient manner. It is our company policy that while we offer an extremely ample return policy, if you are sold a raw item ( i.e. ungraded uncertified by a 3rd party provider) we do not offer compensation for any coin submissions.