Terms and Conditions
PGS Gold & Coin and American Coin Collectors attempt to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Use of Stock Images
We often have multiple quantities available of many of our most popular products. As a result we often use “Stock Images” to represent the actual product. When a “Stock Image” is used to merchandise a product, that use will be disclosed as follows: The “Stock Images” used in this Description are an indicator of the quality of the item you will receive. The actual item you will receive is guaranteed to be as described and depicted.
Errors and Omissions
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and PGS Gold & Coin and American Coin Collectors reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed.
Pre-Owned Vintage US Mint Products
Except for current year products, nearly all of our US Mint products have been previously owned. Unless otherwise disclosed, all of our US Mint products come with their complete original packaging. We inspect all pre-owned US Mint products prior to offering them for sale. We only sell sets that have passed our inspection; the coins are typically free of excessive hazing, spotting, or distracting toning. While the items are typically in very good condition for their age, these vintage products are not new.
Orders for Bullion products cannot be Cancelled or Returned for any reason. All Precious Metals Bullion product prices fluctuate constantly and prices may go up or down after your purchase. Price adjustments will not be made after your purchase commitment is locked-in regardless of subsequent price increases or decreases. Bullion coins, bars and rounds are mass-produced and are not manufactured to the same quality standards as collector coins. Bullion items are often shipped from the mint in bulk rolls, tubes or bags and even freshly minted items will have imperfections.
Precious Metals-based Product Pricing
All Precious Metals-based Product prices fluctuate constantly and prices may go up or down after your purchase. Price adjustments will not be made after your purchase commitment is locked-in regardless of subsequent price increases or decreases and no Refunds or Exchanges may be made for any reason.
A Signature Delivery required for all orders $ 100 or more single or in total. In effort to pass along savings to our customers, we offer a Combined Shipping Discount. We do not combine shipping into one package and then charge the one package rate. All items will be shipped safely and in the most cost effective manner and a portion of any savings may be passed on to the customer. If making multiple purchases, please inform us PRIOR to making any payments so that any discounts can be applied to your invoice. Per our eBay agreement, we will ship all paid items within 24 hours. Once an item is paid, it is no longer eligible for Combined Shipping. Our system will automatically combine shipping if you purchase multiple items as long as the multiple purchases are completed before the first invoice is generated and before the first item is shipped. Invoice Generation and Shipping is normally done as soon as possible, so to be sure to receive combined shipping, please contact us immediately after purchasing your first item and let us know not to ship it until you are done purchasing. All Store Pickup’s must be arranged in advanced. Please call our main office if you wish to save the shipping charges and pick up your item in our Palatine, Illinois store.
U.S. Domestic Shipping
Standard U.S. Domestic shipping is via USPS First Class Package mail. Expedited shipping is available upon request prior to shipping – prices vary depending on value, weight, destination and service level.
International shipping through the E-Bay Global Shipping Program is available to most countries. Some restrictions may apply and we do not ship to all countries – please refer to each Listing for specific countries that we ship to. Expedited shipping is available upon request prior to shipping – prices vary depending on value, weight, destination and service level. The E-Bay Global Shipping Program is responsible for Customs Duties and/or Import Taxes. Buyer is responsible for clearing shipments through Customs as necessary. All shipments to destinations outside the United States will be accompanied with the required Customs Declaration for the Full Value of the Item purchased. There are no exceptions to this requirement
Delivery times are usually 2-3 days for Domestic and 5-6 days for International shipments, however International shipments can take up to 45 Days or more for delivery – this is the USPS service level standard, and deliveries may be delayed clearing Customs in the destination country. All items are shipped with USPS Tracking. Buyer will receive email notices of shipment statuses.
All shipments over $100 require a Signature Verification of delivery. We can offer Insurance on any shipped item, however this must be arranged in advance and is at an additional cost. If Insurance is applied, and a package does not arrive or is damaged in transit, please contact us in order to initiate an Insurance Claim. Insurance Claims cannot be filed until 45 days after shipment and will require a signed written declaration of Non-Receipt or Damage from the Buyer, along with pictures and written explanations as applicable.
Local Pickup is available at our Palatine, Illinois location and by arrangements, at our other stores. No Shipping Charges will be charged, or will be refunded if already paid, for Local Pickup.
To start a return you must message us in the eBay system. Refunds will be given once items are received back in original packing and condition. Buyer will pay for return shipping and there may be a restocking fee, as per the listing. There are NO RETURNS on any items that are sold as Bullion and/or items containing any precious metals or currencies. If you are unsure if an item is subject to this NO RETURN policy, please contact us. Additionally the buyer will be Directly Responsible for a 20% RESTOCKING FEE on these types of returns. If the Listing shows NO RETURNS, then the items cannot be returned. Please be aware that we require a phone number for all purchases. This is to help us to resolve issues in a more efficient manner. It is our company policy that while we offer an extremely ample return policy, if you are sold a raw item ( i.e. ungraded uncertified by a 3rd party provider) we do not offer compensation for any coin submissions.